Refund policy

This policy covers coin packs bought with real money. Coins you earn by completing tasks, from the daily check-in, or from a coupon code are free and are not refundable.

Purchases are generally final

Coins are a digital product credited to your balance immediately after payment. Once they are in your balance we cannot take them back, so purchases are final as a rule.

When we will refund

• Your payment was taken but the coins never arrived.
• You were charged more than once for the same purchase.
• An order failed entirely and the coins you spent were not returned to your balance.

In the last case we normally return the coins rather than the money, since the coins are what you lost.

When we will not refund

• You changed your mind after the coins were credited.
• An order delivered fewer results than you hoped, or followers unfollowed later.
• Instagram restricted or suspended your account.
• You spent coins on the wrong profile or post link.

How to request one

Use the support chat in the app, or email support@jadufollowers.com within 7 days of the payment. Include the date, the amount, and the coin pack you bought. We aim to respond within 3 working days, and approved refunds go back to the original payment method within 7–10 working days.